Refund Policy

Refund Policy

Refund & Cancellation Policy

At HealthRoots, customer satisfaction is our priority. We hope you never have to cancel or return a product. However, if the need arises, we are committed to making the process as simple and hassle-free as possible. This Refund & Cancellation Policy outlines the terms under which cancellations, returns, replacements, and refunds are accepted.

1. Order Cancellation (Before Shipment)

Orders that have not yet been shipped may be cancelled for a full refund.

To request a cancellation, please contact our customer support team as soon as possible with your order details. Once an order has been shipped, it cannot be cancelled.

2. Damaged Products

We take great care in packaging every order to ensure it reaches you in perfect condition. However, if your product is damaged during transit, we will gladly offer a replacement or refund after verification.

To raise a claim, please:

• Notify us within 48 hours of receiving your order.
• Share a continuous, unedited unboxing video starting from the unopened package. The video must clearly show the shipping label, the package being opened, and the damaged product.
• Share clear photographs of the damaged product and its packaging.
• Provide your order number.

Please Note: Claims for damaged products without a continuous unedited unboxing video may not be eligible for a replacement or refund, as the video is required to verify that the damage occurred before delivery.

Once your request is verified, we will arrange a replacement or process your refund, as applicable.

3. Incorrect Product Received

If you receive a product different from the one you ordered, please notify us within 48 hours of delivery.

To process your request, please provide:

• Your order number.
• A continuous, unedited unboxing video.
• Clear photographs of the product received.

After verification, we will:

• Dispatch the correct product at no additional cost.
• Arrange pickup of the incorrect product from your address at our expense.

4. Returns for Unopened Products

Unused products that are unopened, sealed, and in their original condition may be returned within 30 days of delivery.

To be eligible for a return:

• The product must be unused.
• The original seal must be intact.
• The product must be returned in its original packaging.

Customers are requested to contact our customer support team before returning any product.

5. Non-Returnable Products

For hygiene, safety, and quality reasons, the following products are not eligible for return or exchange:

• Opened or used products.
• Products with broken or tampered seals.
• Products damaged due to misuse, mishandling, or improper storage after delivery.
• Products returned without prior approval from our customer support team.

6. Refunds

Once your cancellation or return request has been approved:

• Orders cancelled before shipment will receive a full refund.
• Refunds for approved returns, damaged products, or incorrect products will be processed after verification.
• Refunds will be issued to the original mode of payment.
• Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

7. How to Request a Return or Refund

To initiate a cancellation, return, replacement, or refund request, please contact our customer support team with the following details:

• Order Number
• Customer Name
• Contact Number
• Reason for the request
• Photographs (if applicable)
• Continuous unedited unboxing video (for damaged or incorrect product claims)

Our team will review your request and respond at the earliest.

Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact our customer support team through the contact details provided on our website.