Terms and Conditions

Privacy Policy

Privacy Policy

Last Updated: August 7, 2026

At HealthRoots, your privacy is important to us. We are committed to safeguarding the personal information you share with us and ensuring that it is handled responsibly, transparently, and securely. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, purchase our products, or interact with our services.

By accessing or using https://healthroots.co.in, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

1. About HealthRoots

HealthRoots is an online wellness and healthcare platform dedicated to providing high-quality health and wellness products across India. We are committed to maintaining the confidentiality, integrity, and security of your personal information while delivering a seamless shopping experience.

2. Information We Collect

When you use our website, create an account, place an order, or communicate with us, we may collect the following categories of information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• Account Login Information (if applicable)

Order Information

• Products purchased
• Order history
• Transaction details
• Delivery preferences
• Customer support interactions

Technical Information

When you browse our website, we may automatically collect:

• IP Address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of visit
• Referral URLs
• Website usage analytics

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance website performance, improve user experience, remember your preferences, and analyze website traffic.

Payment Information

For your security, HealthRoots never stores your debit card, credit card, UPI PIN, CVV, net banking credentials, or payment passwords. All payments are processed securely through trusted third-party payment gateway providers that comply with industry security standards.

3. How We Use Your Information

Your information is collected solely for legitimate business purposes, including:

• Processing and fulfilling your orders
• Shipping and delivering products
• Sending order confirmations and delivery updates
• Managing returns, replacements, and refunds
• Providing customer support
• Verifying transactions and preventing fraud
• Improving website functionality and user experience
• Conducting internal analytics and business improvements
• Complying with legal, taxation, accounting, and regulatory obligations
• Sending promotional offers, newsletters, and marketing communications where permitted by law or with your consent

We only collect information that is necessary for these purposes.

4. Sharing of Personal Information

Your privacy is important to us. We do not sell, rent, lease, or trade your personal information to third parties.

We may share your information only when necessary with:

• Courier and logistics partners for product delivery
• Payment gateway providers to process secure payments
• IT infrastructure, hosting, and technology service providers
• Marketing and analytics service providers assisting us in improving our services
• Professional advisors such as auditors, accountants, or legal consultants
• Government authorities, regulators, or law enforcement agencies where disclosure is required under applicable law

All third-party service providers are expected to maintain appropriate confidentiality and security standards.

5. Cookies and Similar Technologies

Cookies help us provide a better browsing experience by enabling us to:

• Remember your preferences
• Maintain your shopping cart
• Improve website performance
• Analyze visitor behavior
• Personalize content and product recommendations
• Enhance website security

Most web browsers allow you to manage or disable cookies through browser settings. Please note that disabling cookies may affect certain website features and functionality.

6. Data Security

We employ appropriate technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Our security measures may include:

• SSL encrypted connections
• Secure payment processing
• Restricted access to customer information
• Regular website security monitoring
• Secure server infrastructure

Although we strive to use commercially acceptable security practices, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as reasonably necessary to:

• Complete and manage your orders
• Provide customer support
• Maintain transaction records
• Meet legal, accounting, taxation, and regulatory obligations
• Resolve disputes
• Enforce our Terms & Conditions

When information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate or incomplete information
• Update your account details
• Request deletion of your personal information where legally permissible
• Withdraw consent for certain data processing activities
• Opt out of promotional emails, SMS, or marketing communications
• Raise concerns regarding how your personal information is handled

To exercise any of these rights, please contact us using the contact information provided below.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate services such as:

• Payment gateways
• Courier tracking systems
• Analytics providers
• Social media platforms

These third-party websites operate independently and maintain their own privacy practices. HealthRoots is not responsible for the privacy policies, security practices, or content of external websites. We encourage users to review their respective privacy policies before sharing personal information.

10. Children's Privacy

HealthRoots does not knowingly collect personal information from individuals under the age of 18 years.

If we become aware that personal information belonging to a minor has been collected without appropriate authorization, we will take reasonable steps to delete such information promptly.

11. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements, or regulatory obligations.

Any updates will be published on this page along with the revised Last Updated date. Continued use of our website following such updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

HealthRoots
Website: https://healthroots.co.in
Email: herbific@gmail.com
Phone: +91 70421 73697

We are committed to addressing your privacy-related queries promptly and transparently.