Shipping Policy

At HealthRoots, we strive to make your shopping experience simple, convenient, and reliable. This Shipping Policy explains how and when your orders are processed and delivered.

Shipping Charges

Free shipping is available on all orders across India.

Order Processing

Orders are typically processed within 2–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on Sundays or public holidays.
During festivals, sales, or unforeseen circumstances, processing times may be slightly longer.

Shipping & Delivery

We partner with reputed courier services, including DTDC, Blue Dart, FedEx, Delhivery, Ecom Express, XpressBees, and other logistics providers.

Estimated delivery time is 2–7 business days, depending on the delivery location.
Delivery timelines are estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, or regional restrictions.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS (where applicable). You can use this tracking number to monitor your shipment on the courier partner’s website.

Delayed or Undelivered Orders

If your order has not been delivered within the estimated delivery period, please:

Check the tracking status using the tracking number provided.
Confirm that no delivery attempt was missed.
Contact our customer support team if you require further assistance.

We will coordinate with the courier partner and help resolve the issue as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. HealthRoots shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping addresses or contact information.

Contact Us

For any shipping-related queries, please contact our customer support team through the contact details provided on our website.